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Terms of Service

Last Updated: April 17, 2026

Important: By using our website or submitting any form, you agree to these Terms of Service. If you do not agree, please do not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the website serenacura.com and the services provided by Serena Cura, located at 6132 Lansdowne Ave, Philadelphia, PA 19151. By accessing our website, submitting forms, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.

2. About Our Services

Serena Cura provides private transitional reentry housing and supportive services for parolees, veterans, and individuals seeking stable housing in Philadelphia, Pennsylvania. Our programs include:

  • Group Home Residential Care — structured communal living with 24/7 support
  • VA Veteran Housing — housing and benefits assistance for veterans
  • Independent Living Program — supported transition to self-sufficient housing
  • Reentry Housing & Life Skills — comprehensive reentry support for returning citizens

We serve Philadelphia and surrounding areas. All services are provided in accordance with applicable Pennsylvania and federal regulations.

3. Online Forms & Submissions

Our website provides the following forms for your convenience:

  • Contact Form — General inquiries and messages
  • Referral Form — Referring an individual for our services
  • Client Application — Applying for housing and support services
  • Partner/Property Inquiry — Landlords and property owners interested in partnering

3.1 Accuracy of Information

You are responsible for providing accurate, truthful, and complete information on all forms. Providing false or misleading information may result in denial of services or termination of any existing service agreement.

3.2 Consent to Contact

By submitting a form with your phone number, email address, or other contact information, you consent to Serena Cura contacting you regarding your inquiry, application, or referral. You may opt out of communications at any time by contacting us at info@serenacura.com or calling 215-433-5559.

3.3 File Uploads

Certain forms allow file uploads (e.g., documents, photos). You are responsible for ensuring that uploaded files do not contain malicious software, are not copyrighted by others without your right to share them, and are relevant to your application or inquiry. We reserve the right to remove any uploaded file at our discretion.

4. Eligibility

Our housing and support services are available to individuals who meet program-specific eligibility criteria, which may include:

  • Residency in Philadelphia or surrounding areas
  • Verification of parolee status, veteran status, or other qualifying conditions
  • Compliance with program rules and community guidelines
  • Willingness to participate in supportive services as outlined in individualized service plans

Submitting an application does not guarantee acceptance. All applications are reviewed on a case-by-case basis.

5. Confidentiality

Serena Cura takes your privacy seriously. All personal information submitted through our forms, during intake, or obtained during service provision is treated as confidential. We do not sell, trade, or share your personal information with third parties except as required by law, for your safety, or with your explicit written consent. Please see our Privacy Policy for full details.

6. No Guarantee of Outcomes

While Serena Cura is committed to providing high-quality housing and support services, we do not guarantee specific outcomes, including but not limited to: approval of benefits applications, securing of permanent housing, or achievement of individual goals. Our role is to provide support, resources, and guidance throughout the process.

7. Limitation of Liability

To the fullest extent permitted by law, Serena Cura and its directors, officers, employees, agents, and volunteers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, even if we have been advised of the possibility of such damages.

8. Website Use

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to any portion of the website or its systems
  • Submit spam, malware, or malicious content through our forms
  • Reproduce, distribute, or modify any content from the website without written permission
  • Use automated scripts or bots to interact with the website

9. Intellectual Property

All content on serenacura.com, including but not limited to text, graphics, logos, images, and software, is the property of Serena Cura or its licensors and is protected by applicable intellectual property laws. The Serena Cura name, logo, and all related marks are trademarks of Serena Cura.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website or services after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review this page periodically.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States. Any disputes arising from these Terms or your use of our services shall be resolved in the appropriate courts of Philadelphia County, Pennsylvania.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

  • Serena Cura
  • 6132 Lansdowne Ave, Philadelphia, PA 19151
  • Phone: 215-433-5559
  • Email: info@serenacura.com
  • Website: serenacura.com
Serena Cura

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Terms of Service | Privacy Policy | 215-433-5559 | info@serenacura.com